Donald Towns PTY LTD TA Cambridge Cellars is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information.


The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds: Your personal details such as your name, addresses, telephone numbers, age and gender, your customer reference number or loyalty card number; Whether you have taken up some of our other offerings, such as membership of our clubs and loyalty programs, our financial services products and our mobile applications; Any rewards and redemption details applicable to your membership of our loyalty programs; Whether you have a connection with others whose personal information we may collect or hold, for example family members who may be linked to your loyalty program membership ; What, how and when you buy from us or have expressed an interest in buying from us. Your stated or likely preferences, for example whether you may be interested in particular products or promotions.


When we collect personal information about you, we do so by making a record of it. We do this when: You register with us, for example to create an account, to become a member of one of our clubs or loyalty programs or to send you information; You communicate with us online; You take part in our promotions, competitions, testimonials, surveys and focus groups; You deal with us in other ways involving a need for personal information to be provided such as when you make a lay-by, contact one of our call centers or bring a claim against us.


When we collect, hold and use your personal information, we do so primarily to sell and promote our goods and services to you and to improve on the range of our offerings. For example: To learn of your likely preferences so that we may promote our goods and services to you in a way which may be of most interest to you and to assist in investigating your complaints and enquiries. We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses. We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. When marketing to you, your personal information is only ever used or disclosed for Donald Towns Pty Ltd TA Cambridge Cellars own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this. We may de-identify your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns.


We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). if you wish to access your personal information or have an enquiry about privacy, please contact our officer at: or by calling us on 03 9527 5676 alternatively, you can write to us at: 207A Balaclava road, Caulfield North VIC 3161, Australia. Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part. If you need to correct your personal information, please contact our officer at one of the above contact points.


Donald Towns Pty Ltd TA Cambridge Cellars strives to ensure the security, integrity of your personal information. However, you must be aware, that no internet data transmission is totally secure. Therefore, we warranty the security of any information you may send to us or from our online products and services. If you send your credit card details, be assured that industry-standard encryption is used.


This privacy policy is current at as of January 2019. We will review the Privacy Policy from time to time and we reserve the right to modify or delete portions of the policy at any time. Therefore, you should review this page periodically. If you have any comments, please email us at: This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. There are additional privacy terms in our loyalty program and club membership contracts and for use of our online sites, for example. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.


A “cookie” is a small text file that’s stored on your device when you visit a website. Using cookies helps us to provide you with a good experience when you browse our website. By continuing to browse the website, you agree to our use of cookies. Some cookies are deleted when you close down your browser. Others remain on your device until they expire or you delete them from your cache. These enable us to remember things about you as a returning visitor. We use cookies to: Keep track of your shopping basket; Allow you to login to your account; Remember your preferences; and Additionally, we use ‘analytics’ cookies to help us make our website better by telling us what users like and don’t like. You can disable cookies completely by changing your browser settings; however some areas of our website will not be accessible or may not function properly. You can also delete cookies relating to our website, but if you do so we will not remember things about you. Finally, please note that third parties (including providers of external services like web traffic analysis services) may also use cookies. Google also places and reads cookies on the browsers of users of our website (and may also use web beacons and similar technologies) to collect information relevant to the Google Certified Shops Programme. We have no control over these third parties.